Privacy Policy for Bluewood Care App

Last updated: 28/09/2023

Welcome to the Bluewood Care App, a platform dedicated to caregivers. We are committed to respecting and protecting your privacy. This Privacy Policy outlines the types of information we collect, our usage, and your rights concerning this data.

1. Business Details

• This Privacy Policy pertains to the Bluewood Care App.
• Our registered office is located at The Koco Building, Spon End, Coventry CV1 3JQ.
• Bluewood Care Limited is registered with the Care Quality Commission (CQC) to offer personal care to individuals in their homes and accommodations.

2. Aims of this Notice

Bluewood Care Limited is devoted to informing our users about their rights and our obligations concerning the collection and processing of data. We uphold robust policies and procedures to ensure the secure and confidential management of personal information.

3. Information We Collect

• Service Users: We collect essential personal and financial information to provide effective care and support. This data is securely stored in individual files, both manual and electronic.
• Employees and Volunteers: Data is obtained through the recruitment process, references, testimonials, and criminal records (DBS) checks.
• Third Parties: Personal data associated with the provision of our care services is also securely protected.

4. Information Collection Methods

Data is directly collected through forms, referrals, assessments, and inquiries. For our staff, information is acquired directly with their consent through our thorough recruitment structure. Our website and databases adhere to the highest standards of privacy and data protection.

5. Usage of Personal Information

The collected data is solely used to provide consistent, person-centered care. We pledge not to disclose or share it for any unrelated purpose.

6. Data Security

Bluewood Care Limited employs several policies to maintain compliance with data protection standards, including but not limited to:

• Access to Employee Data
• Complaints
• Computer Security
• Confidentiality of Service Users’ Information
• Consent to Care and Treatment
• Data Protection
• Record Keeping
• Information Governance under the General Data Protection Regulation
• Protecting Personal Data under the General Data Protection Regulation
• Safe Staff Recruitment and Selection
• Service Users’ Access to Records
• Sharing Information with Other Providers.

7. Information Sharing

We share personal data strictly with explicit consent, observing stringent protocols. Data might be shared with professional bodies, local authorities, and other entities involved in care and treatment.

8. Accessing Your Data

Established procedures allow users, employees, and third parties to access their personal data upon request.

9. Data Retention

Protocols are in place to determine the duration of data retention, ensuring compliance with all relevant regulations.

10. Privacy Policy Updates

Our designated team continually evaluates privacy risks and conducts thorough reviews of our policies and procedures on an annual basis or as required.

Contact Details:

Bluewood Care Limited
Address: The Koco Building, Spon End, Coventry CV1 3JQ